Deskpro

WEBINAR

The AI Help Desk:
The CX and Security Balancing Act

Date & time:
February 19th, 10:00 am CT / 11:00 am ET / 4:00 pm GMT

The market hype makes it seem like CX and support leaders that haven’t implemented and scaled AI are already behind–but in reality, only 37% of organizations are using AI across multiple support functions, while 52% are still in the planning or pilot stages. Organizations can’t risk exposing customer data and proprietary information to public LLMs or giving customers inaccurate information due to AI hallucinations. At the same time, support leaders know AI has the potential to improve efficiency and the service experience. So how do you operationalize AI without compromising security and trust?

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In this webinar, Hannah Scott, VP of Deskpro Solutions, will discuss how you can improve your customer support with AI while establishing the necessary guardrails. You’ll learn:

  • How to advance your AI maturity, from evaluating to piloting to deploying secure solutions
  • Steps to ensure you’re meeting data protection requirements before you launch an AI initiative (so your Compliance and Legal teams don’t shut your pilot down)
  • The benefits of private AI infrastructure for customer support
  • How you can use Deskpro AI to resolve issues more efficiently, support your agents, and improve the customer experience

 

Speaker:

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Hannah Scott, VP of Solutions