Deskpro

The State of AI in Support Operations:

Balancing Innovation and Compliance

AI adoption in support is accelerating, but for regulated industries, compliance rules are slowing the ability to use it to its full extent, or at all. Discover what’s holding support teams back and how to move forward securely.


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Support leaders know that AI can speed up resolution times, reduce manual work, and improve service quality, but in many industries, compliance remains the biggest barrier.

Deskpro’s new report, State of AI in Support Operations, reveals how IT and support leaders are balancing innovation with control and why secure, compliant deployment models will define the next wave of AI adoption.

What you’ll learn from 220+ support and IT leaders:

  • Why 81% say security now drives every support tech decision
  • The adoption gap that’s leaving regulated industries behind
  • Hybrid teams are piloting AI, but security slows progress
  • The path to secure, compliant AI without sacrificing capability